ISO 9001-Quality Management

ISO 9001 - Quality Management

Discover how the QMS process gets your business certified for success:

Expert: our nationwide team of consultants and auditors has provided certifications to clients ranging from SMEs to blue chip organisations across a broad spectrum of verticals and industries.

Affordable: our processes add value at every stage, without taking up unwarranted management time. We commit to providing you with the best possible value for money – including a price promise from the outset, along with the ability to stagger payments at no extra cost.

Simple: we remove the red tape and paperwork for you, making the process as smooth and uncomplicated as possible, and ensuring you get the framework that works for you.

QMS Implementation

Prepare your organization

  • Understand your organization and its context
  • Understand the needs and expectations of interested parties
  • Achieve management commitment and leadership
  • Map your business processes
  • Purchase Standard materials

Perform gap analysis

  • Read "What Is Gap Analysis?"
  • Review gap checklist for road map

Create a project plan

  • Do you need a team?
  • Will you hire outside contractors, audits, etc.?
  • Interview registrars

Train your organization

  • Train your internal auditors
  • Employee overview

Develop the documented information for the QMS

Planning for the QMS

  • Actions to address risks and opportunities - do risk management exercise

Management of resources

  • Control of monitoring and measuring resources
  • Competence, awareness, communication, organizational knowledge
  • Control of documented information


  • Customer-related processes
  • Design and development
  • Control of external providers
  • Control of production and service provision
  • Identification and traceability
  • Preservation
  • Control of nonconforming outputs

Performance evaluation

  • Monitoring, measurement, analysis, and evaluation
  • Customer satisfaction
  • Internal audits
  • Management review


  • Nonconformity and corrective action
  • Continual improvement

Implement the QMS in your organization

  • Train staff on procedures/instructions
  • Make use of the documented information
  • Create work instructions where necessary
  • Receive orders / ship product while following QMS / EMS / OHSAS

Conduct internal audit of every process

  • Ensure people are following the QMS
  • Take corrective action

Hold management reviews

  • Decide on areas that need improvement
  • Evaluate actions taken to address risks and opportunities

Registration audit

  • Submit QMS / EMS / OHSAS documentation and audit records for stage 1
  • Auditor visits your organization
  • Achieve I registration